Discover the “Heritage difference” in network administration & tech support

fb-cover-feb-2016.gif

FALL IN LOVE WITH TECH SERVICES!  

MEET THE TECH: Andrew Owen, MCP

For 25 years, HCCS, Inc. has provided technology solutions for individuals and businesses in various industries, but you may be surprised to learn that even we rely on a technician to keep our computer network and equipment running smoothly.  We are so committed to providing quality services, we even offer Microsoft Certified technical support for our clients!   In today’s computer era, small businesses have to keep up with the pace of new technologies to stay relevant.  The only techs we trust with your technology are the same technicians we trust to care for our own network and equipment.  Andrew Owen, MCP, leads our tech services department, providing a myriad of network administration and computer services.  He does a little bit of everything, from troubleshooting printer issues over the phone to personally setting up a home or business network.

“I take a lot of joy from helping someone out, no matter how simple or complex,” Andrew says.  “Everyone needs help from time to time, so it is great when you can be the one lending a hand.”

Andrew lends his expertise to clients who recognize a technician is essential to maintaining a healthy and functional network.  He says his calling to provide technical support comes from his own passion for experiencing new technology, and the speed at which it moves and develops.

“I am a fan of shining new things and learning new skills,” Andrew claims.  “With the pace at which technology evolves being so fast, it really does make [information technology] an interesting field, as there is always something new and exciting just around the corner.”

For consumers, new and exciting technology often means new and frustrating issues with your computers, network and security. Luckily for our clients, Andrew provides technical support and training to help everyday users become masters of their own technology.  He recommends hiring an IT specialist to anyone who works with computers.

“You get prompt service, and can leverage expertise when you need it,” Andrew says. “It also allows you to build up a rapport and get comfortable with those taking care of your equipment.”

Andrew has some advice for computer users to keep their equipment healthy:

“Install updates on a regular basis and keep your antivirus up to date,” Andrew suggests.  “Be sure what you download and install is something you want, and read everything closely before clicking that button.”

Of course, you know who you can call if something does go wrong with your technology: Andrew Owen, MCP,  HCCS, Inc. 913-529-4227.

Keeping your computer safe with Windows 8

As viruses continue to get smarter, the way we fight them must also adapt. Microsoft, with the launch of Windows 8, has taken a big step to ensure their users’ data remains safe. From the moment you first turn on your computer, Windows 8 is hard at work behind the scenes protecting your computer. For the standard user, Windows 8 deploys a three-pronged approach with Secure Boot, Trusted Boot, and Early Launch Anti-Malware.

windows8bootup-flow-chart

Secure Boot kicks in when the power is first turned on. It quickly and automatically scans the bootloader to ensure it is safe from malware. (The bootloader is a small part of the hard drive that points the computer to the operating system.) From there, Trusted Boot kicks in. This takes a close look at the system files and drivers that are loaded when Windows first starts. If Malware is found by either of these, Windows automatically fixes the problem for you. Finally, Early Launch Anti-Malware does a fast virus scan on all files and programs that launch with Windows. This helps catch anything that may have slipped through and prevents it from causing any harm.

Windows 8 helps to simplify the process of protecting your computer from malware. With these added benefits, Microsoft is making it hard for others to infect your computer.
By: Andrew Owen, Technical Services at HCCS, Inc.

For more information contact our experts 1-866-529-4227

How to organize your computer equipment for a move

Visit us at our new location!

Visit us at our new location!

Heritage has moved into a new building to house our growing staff and to better serve the needs of our local clients. As a company in the business of computers, it’s no surprise that we also had to relocate dozens of computers, monitors, and electronic equipment essential to the operation of our office without disrupting services or risking damage to equipment. No matter who handles your move, HCCS recommends boxing your own equipment to ensure safe transport. Because of the nature of our business, whenever Heritage makes new purchases our company stores the original equipment boxes for monitors, keyboards, scanners, and CPUs with the Styrofoam and safe shipping materials still inside in anticipation of moving or shipping equipment to a new place. Obviously, this is the most ideal situation, but the experts at HCCS have been doing this for a long time! If you do not have the original boxes for your electronics, the best you can do is invest in quality packing materials and try to find boxes that complement the shape of the piece of equipment you are packing. Make sure the packing materials you choose are safe to use on screens and will not leave residue or damage your electronics. In most cases using some form of bubble wrap around the item ensures there is no room for contents to shift within the box. It is also helpful to notate “this side up” and label fragile boxes as such, to decrease the likelihood that movers will jostle the contents carelessly.

At Heritage, we have multiple USB connected computer accessories and cords that look similar for each system. So, we keep track by labeling each piece with the name of the system it belongs on and boxing all the pieces together. Before packing computer equipment or electronics with multiple pieces and power components, it is very helpful to label pieces that go to the same device. This ensures speedy unpacking by someone of any skill level.

While moving and rebooting all those machines, imagine what would happen to your home or business if all the data stored on your electronics was lost? At Heritage, that would be catastrophic; so we take special measures to back up and store our data securely before attempting to shut down or move a computer. First, we enlist the help of our IT department ahead of time to make sure we have the correct means of storing our back up files. Then, our friendly tech sets up system updates and automatic backup of files on our devices. Each system at Heritage is checked in and documented into a 3-ring binder containing any support manuals or software materials necessary to recover the system in the case of a crash.

To finish our move, we had our technician install network cable across our new location ahead of time. He also set up our servers and tested the network to ensure the staff could seamlessly connect as soon as the move was complete.
If you don’t have your own IT department, consider hiring a tech company like HCCS to provide expert advice, hands-on assistance and peace of mind during your next move.

Lacey Rickert, Marketing Director HCCS, Inc.

For more tips on moving your home or business technology and equipment, contact a consultant at HCCS, Inc. today and experience the Heritage difference! 913-529-4227

Welcome to Tech Tips

This blog is an extension of the knowledge, experience and expertise of the developers, programmers, and computer technicians at Heritage Computer Consulting & Services, Inc.

The purpose of HCCS Tech Tips is to supply our clients with up-to-date information, reviews and advice from …. your trusted computer professionals since 1991.

If you have a tech question or would like more information, please contact us toll free at 1-866-529-4227 or by e-mail: hccs@hccsinc.com

tech tips icon