Discover the “Heritage difference” in network administration & tech support




For 25 years, HCCS, Inc. has provided technology solutions for individuals and businesses in various industries, but you may be surprised to learn that even we rely on a technician to keep our computer network and equipment running smoothly.  We are so committed to providing quality services, we even offer Microsoft Certified technical support for our clients!   In today’s computer era, small businesses have to keep up with the pace of new technologies to stay relevant.  The only techs we trust with your technology are the same technicians we trust to care for our own network and equipment.  Andrew Owen, MCP, leads our tech services department, providing a myriad of network administration and computer services.  He does a little bit of everything, from troubleshooting printer issues over the phone to personally setting up a home or business network.

“I take a lot of joy from helping someone out, no matter how simple or complex,” Andrew says.  “Everyone needs help from time to time, so it is great when you can be the one lending a hand.”

Andrew lends his expertise to clients who recognize a technician is essential to maintaining a healthy and functional network.  He says his calling to provide technical support comes from his own passion for experiencing new technology, and the speed at which it moves and develops.

“I am a fan of shining new things and learning new skills,” Andrew claims.  “With the pace at which technology evolves being so fast, it really does make [information technology] an interesting field, as there is always something new and exciting just around the corner.”

For consumers, new and exciting technology often means new and frustrating issues with your computers, network and security. Luckily for our clients, Andrew provides technical support and training to help everyday users become masters of their own technology.  He recommends hiring an IT specialist to anyone who works with computers.

“You get prompt service, and can leverage expertise when you need it,” Andrew says. “It also allows you to build up a rapport and get comfortable with those taking care of your equipment.”

Andrew has some advice for computer users to keep their equipment healthy:

“Install updates on a regular basis and keep your antivirus up to date,” Andrew suggests.  “Be sure what you download and install is something you want, and read everything closely before clicking that button.”

Of course, you know who you can call if something does go wrong with your technology: Andrew Owen, MCP,  HCCS, Inc. 913-529-4227.

Beware of new Phishing attack disguised as an update! Photo examples in post….

The Internet is great for providing entertainment, information, or anything else you could imagine. It is also filled with malware and other programs that cause harm to your computer. One of the methods these programs use to infect your computer is called phishing.

Think of it like actual fishing. A piece of bait is used to draw the target’s attention. Once that bait has been taken, the program is then installed. Sometimes the programs cause more annoyance than actual harm. Other times they quietly steal your personal information and pass it along. Here are some tips you can follow to help limit your chance of falling victim to a phishing scheme.

1.  Never download or install anything unless you are sure of what it is. A lot of the time, these phishing attacks pose as one thing but are really something different.
2.   Be wary of any windows that popup while you are on the Internet. More often than not, it is a phishing attack hoping you will click on it.
a. When you close any popups, always use the X in the upper right corner. Pay close attention that you are clicking the correct X. Sometimes these popups are cleverly designed and have their own X they hope you will click on.
3.   Along the same lines, be cautious when clicking on anything telling you software is out of date, especially when on the Internet. Internet Explorer, Firefox, and Chrome do not alert the user in a popup. If you see any of these, close them by using the X in the upper right corner.
4.   Be skeptical of any window or popup stating your computer is infected. This is one of the more popular phishing schemes. Antiviruses are smart enough to work without you telling it to clean your computer. Your safest bet is to just close the Window. If you really have an infection it will alert you again.

We have added a few pictures of various phishing attacks. Remember to be 100% sure of what you are downloading and close any obnoxious popups with X in the upper right corner. Following these simple rules should make your time on the Internet more enjoyable.


Keeping your computer safe with Windows 8

As viruses continue to get smarter, the way we fight them must also adapt. Microsoft, with the launch of Windows 8, has taken a big step to ensure their users’ data remains safe. From the moment you first turn on your computer, Windows 8 is hard at work behind the scenes protecting your computer. For the standard user, Windows 8 deploys a three-pronged approach with Secure Boot, Trusted Boot, and Early Launch Anti-Malware.


Secure Boot kicks in when the power is first turned on. It quickly and automatically scans the bootloader to ensure it is safe from malware. (The bootloader is a small part of the hard drive that points the computer to the operating system.) From there, Trusted Boot kicks in. This takes a close look at the system files and drivers that are loaded when Windows first starts. If Malware is found by either of these, Windows automatically fixes the problem for you. Finally, Early Launch Anti-Malware does a fast virus scan on all files and programs that launch with Windows. This helps catch anything that may have slipped through and prevents it from causing any harm.

Windows 8 helps to simplify the process of protecting your computer from malware. With these added benefits, Microsoft is making it hard for others to infect your computer.
By: Andrew Owen, Technical Services at HCCS, Inc.

For more information contact our experts 1-866-529-4227